Privacy

Privacy Policy

Last Updated: 9.10.2025

1. Introduction

USA PALM, LLC (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, and share your personal information when you visit our website, purchase from us, or opt-in to email and SMS marketing. By using our services, you agree to the terms outlined here.

2. Information We Collect

We may collect the following categories of personal information:

Information You Provide:

Name, email address, phone number
Shipping and billing address
Payment details (processed securely by third-party processors)
Communication preferences (email, SMS)
Feedback, reviews, or other user-generated content

Information We Collect Automatically:

Device information, IP address, browser type
Site usage data (pages viewed, clicks, time spent)
Cookies and tracking technology data
Geolocation (if enabled on your device)

Information from Third Parties:

Social media platforms when you interact with our accounts
Marketing and advertising partners
Service providers assisting with transactions or marketing

3. How We Use Your Information

We use your information to:

Process and fulfill orders
Send transactional communications (order confirmations, shipping updates)
Provide customer support
Send marketing messages by email and SMS (with your consent)
Improve our website, services, and product offerings
Detect and prevent fraud or unauthorized activity
Comply with applicable laws and regulations

4. Email & SMS Marketing Compliance

By providing your email or phone number, you consent to receive marketing messages from USA PALM, LLC.

SMS Terms:

Message frequency varies.
Standard message and data rates may apply.
Consent is not a condition of purchase.
To opt out of SMS: reply “STOP” to any message.
For help: reply “HELP” or email support@usapalm.com.

Email Terms:

To opt out of marketing emails, click “Unsubscribe” in any email or update your preferences via your account.

We honor all opt-out requests promptly in compliance with the Telephone Consumer Protection Act (TCPA) and CAN-SPAM Act.

5. Targeted Advertising & Analytics

We may share non-sensitive identifiers (like hashed emails or cookies) with advertising partners for targeted marketing. You can opt out:

By visiting our [Do Not Sell or Share My Personal Information] link
By enabling Global Privacy Control in your browser

6. Financial Incentives

We may offer discounts or special offers in exchange for joining our email or SMS lists. These are considered “financial incentives” under certain privacy laws. Participation is optional, and you can withdraw at any time.

7. Sharing Your Information

We share your data only with trusted third parties who help us operate our business, such as:

Email & SMS marketing platforms (e.g., Klaviyo)
Payment processors
Shipping and logistics providers
Analytics and website hosting services
Law enforcement if required by law

These third parties are bound by confidentiality agreements and may only use your data for agreed purposes.

8. Data Retention

We retain your personal information only as long as needed for the purposes described or as required by law. We will delete or anonymize data when it is no longer necessary.

9. Your Rights

Depending on your location, you may have the right to:

Access, correct, or delete your personal data
Opt out of targeted advertising or the sale/sharing of personal data
Restrict processing or request data portability
Withdraw consent for marketing communications at any time

To exercise your rights, email support@usapalm.com.

10. Children’s Privacy

Our site is not directed to children under 13, and we do not knowingly collect their information. If you believe we have, contact us to request deletion.

11. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted here with a new “Last Updated” date. Material changes will be communicated by email or a notice on our website.

12. Contact Us

USA PALM, LLC
Email: support@usapalm.com